Emma Kaufman, Managing Partner
Emma is very passionate about helping emerging businesses to build a perfect enterprise right from the start. After working for 15 years on major process improvement projects in a corporate environment in various industries in Canada and abroad, Emma had decided to move solely into management consulting for small businesses. She sees her mission in inspiring positive change and catalyzing it through strategic, intelligent and very practical actions. Emma has been encouraging business owners and entrepreneurs to accept a vision of a perfect, struggle free and high energy company, and has created a proven system to make this vision happen. She has demonstrated numerous times that with a proper analysis and suitable methodology, it is possible to find a creative solution to the most difficult business situations and to eradicate the problems that were hunting companies for many years. Emma’s outstanding change agent skills allow people embrace change with ease, come up with creative ideas and put maximum effort to make a desired outcome their new reality.
Emma acquired a lot of experience in bridging supplier and customer expectations, while reducing to the minimum the chance for customer complaints. She has been focusing on bringing very tangible and radical improvements in areas of logistics, customer service, quality, process excellence, strategic decision making, employee engagement and talent management.
Emma holds Bachelor of Science degree in Industrial Engineering and Management from Technion – The Israel Institute of Technology, has Six Sigma certification from ASQ (American Society of Quality) and is certified Change Management professional.